Onsite Engineer Job Description Template
Our company is looking for a Onsite Engineer to join our team.
Responsibilities:
- Then introduced onto onsite support for our various largest clients, which offers huge exposure to a wide variety of customers and technologies;
- Initial induction of 1-2 months based in our office offering remote support to our clients to get familiar with our systems;
- The majority of clients are in Zones 1-2;
- You would be trained and supported by the lead engineer as well as being able to refer and escalate to the full range of our engineers.
Requirements:
- Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues;
- Fluent in spoken and written English – required for telephone helpdesk calls and customer correspondence;
- Microsoft Office – resolving customer issues on all versions;
- Smartphone email support (e.g. mailbox setup and synchronisation issues);
- Server administration (e.g. Active Directory, group policy, logon problems including remote login issues);
- 1-3 years of User Desktop Support experience – i.e. solid desktop support skills;
- 365 and Exchange administration – e.g. mailbox limits, mailbox sharing, ISP/DNS/MX issues.