Parts Advisor Job Description Template
Our company is looking for a Parts Advisor to join our team.
Responsibilities:
- Be the first point of contact for all parts enquiries providing a knowledgeable and efficient service personifying the brand;
- All administration relating to returns to be completed as soon as possible and returned to the manufacturer;
- Qualify all trade customers and ensure customer expectations and requirements are identified, and successfully managed;
- Promote the company in all aspects of its business;
- Be able to prospect for new business;
- Working closely with the logistics department to ensure all parts are delivered in the agreed time frame;
- To achieve a level of profitability that meets departmental, branch and company expectations;
- Dealing with customer enquiries;
- Pro-active and enthusiastic when speaking with customers;
- Looking up and ordering franchised and non-franchised parts;
- Keen eye for detail;
- Liaising with parts stock check;
- Able to work under pressure;
- Previous experience in a target driven role;
- Dealing with any customer enquiries over the phone and face to face.
Requirements:
- Honest with high levels of integrity;
- The Ideal candidate will have experience in a Parts Advisor role within a Dealership environment;
- Must be computer and IT literate with previous experience using Kerridge;
- Knowledge and experience in either the agricultural, automotive or plant machinery industry;
- Understand basic vehicle make-up;
- Taking care of customers, colleagues and the trade promptly and exceeding customer expectations both face to face and via the telephone;
- Great team player, willing to help others;
- Previous main car dealership and Kerridge experience is essential;
- Motor trade experience required;
- Be computer literate in the use of Microsoft office;
- Excellent interpersonal and customer-facing skills;
- Previous experience within a Parts role and/or within the industry, including customer service experience;
- Possess a full UK driving licence;
- Ability to work to deadlines;
- Smart personal appearance.