Executive Complaint Handler Job Description Template
Our company is looking for a Executive Complaint Handler to join our team.
Responsibilities:
- Highlighting trends and identifying opportunities for improvement;
- manner in line with company procedures;
- Delivering fair and consistent outcomes for customers who have made a complaint to us;
- Thoroughly investigating customer complaints to ensure that they are resolved in a professional and proficient;
- Managing workload effectively, ensuring that cases are completed within set timescales.
Requirements:
- Excellent communication skills – both written and verbal, with a particular emphasis on written responses;
- Willingness to learn, develop and upskill;
- Ability to prepare professional documents;
- Self-motivation and the ability to manage your own workload to achieve results;
- Ability to understand complex issues and develop an understanding of the legal and the regulatory framework in the water sector;
- Ability to work in a high pressure, challenging and fast paced environment, working to tight deadlines;
- Relevant experience could include working in utilities, financial services, local authorities or regulators but not essential;
- Ability to handle conflict and manage resolution;
- Strong analytical and customer service skills.