Account Manager Enterprise – Software – UK based Job Description Template
Our company is looking for a Account Manager Enterprise – Software – UK based to join our team.
Responsibilities:
- Build strong relationships with customer executive levels; make sure they are engaged and consistently seeing the value of the company;
- Understand competitive products and can speak at length to product differences that highlight the company’s advantage;
- Develop strategies and coordinate cross-functional support to help customers maximize the value from WalkMe solutions;
- Act as an escalation point-of-contact for other relationship and commercial issues;
- Possess a comprehensive understanding of the solutions and connect that knowledge directly to customer ROI;
- Conduct regular business reviews (both virtual and onsite);
- Maintain a high retention rate, ensure on-time renewals and generate expansion opportunities (up- sell, add-on, cross-sell, etc.);
- Identify opportunities for the customer to expand their investment, both within their existing platforms and from new ones;
- Proactively identify customer risk and opportunity signals; develop comprehensive strategies to combat and/or exploit.
Requirements:
- Experience with F500 customers and/or with 1000 – 5000+ employees – advantage;
- Experience with mid-and large enterprise customers – must;
- Excellent verbal and written communication skills in English;
- Experience navigating with a wide range of sophisticated contracts and legal discussions;
- Strong commercial and technical aptitude, can confidently discuss technical aspects alongside commercial negotiations;
- Experience within a globally-dispersed, multilingual team;
- Experience with a variety of customer and commercial management tools and technologies [Salesforce, Excel, Jira, Totango, Google Apps, and Workday]
- BA or BS required;
- Strong presentation skills and ability to establish credibility with C-level executives.