Account Manager – Independent Sector

Account Manager – Independent Sector Job Description Template

Our company is looking for a Account Manager – Independent Sector to join our team.

Responsibilities:

  • Assist to coordinate and drive service delivery plans with teams;
  • Works through all opportunities for their accounts, leveraging for new business, O&U, non-contract revenue, etc;
  • Owns the customer or technical escalation and response to the customer;
  • Ensure adherence to Contractual requirements on all aspects;
  • Maintain up to date information system data (installed base including additions/deletions, service coverage, asset sheets & purchased services);
  • Flexible – able to travel and work between locations in the UK, depending on customer need;
  • Highly motivated team player;
  • Experience in the Healthcare industry;
  • Prepare and deliver regular reporting in-line with contractual requirements. Able to identify areas of improvement and create and execute plans;
  • Process driven;
  • They are the key interface between the business and the assigned customer accounts (owns the customer);
  • Contribute towards tracking & governing Profit & Loss of assigned accounts;
  • Knowledge of sales and service operating procedures;
  • Look to continuously improve the Customer experience. Working with the wider business to identify opportunities and deliver improvements;
  • Evaluate, influence and contribute to pricing structures & pricing for individual items.

Requirements:

  • Highly motivated team player;
  • Flexible – able to travel and work between locations in the UK, depending on customer need;
  • Experience in the Healthcare industry;
  • Excellent customer skills – experience in dealing at all levels of a customer’s organisation including senior management;
  • Country market understanding;
  • Able to develop account strategies;
  • Product and competitor knowledge;
  • Process driven;
  • Significant account management experience;
  • Knowledge of sales and service operating procedures.