Assistant Front of House Manager Job Description Template
Our company is looking for a Assistant Front of House Manager to join our team.
Responsibilities:
- To meet and greet clients and visitors and to inform relevant parties of their arrival;
- To complete daily tasks and duties rotas;
- To actively assist the Reception team at all times to ensure best possible service for all external and internal clients;
- To keep a track of people, know who they are waiting for and which conference room is booked for them;
- Serve as an information source for clients;
- Take bookings for meeting refreshments, breakfasts, lunches and dinners and arrange them accordingly;
- To provide after hours receptionist presence if required;
- To report any faults in meeting rooms and Reception areas;
- To implement and streamline training for all Reception staff;
- Register all arriving clients following security policies and procedures;
- To keep the booking system up to date at all times;
- To set up and maintaining standards and procedures for the Reception department;
- To follow all standards and procedures as outlined in the Reception SLAs;
- Up-keep the general reception area;
- To ensure conference suites are tidy, stationary stocked and correctly set up.
Requirements:
- Customer and Client focused;
- 5* Reception skills;
- Reliable, Flexible and adaptable;
- Well Presented, immaculately groomed at all times in full uniform;
- Able to communicate in a calm professional style;
- Excellent telephone manner and interpersonal communication;
- Ability to work under pressure;
- Able to pre-empt a situation;
- Excellent written and spoken English;
- Polite, tactful and diplomatic;
- Energy, Confidence and enthusiasm.