Assistant Front of House Manager

Assistant Front of House Manager Job Description Template

Our company is looking for a Assistant Front of House Manager to join our team.


  • To meet and greet clients and visitors and to inform relevant parties of their arrival;
  • To complete daily tasks and duties rotas;
  • To actively assist the Reception team at all times to ensure best possible service for all external and internal clients;
  • To keep a track of people, know who they are waiting for and which conference room is booked for them;
  • Serve as an information source for clients;
  • Take bookings for meeting refreshments, breakfasts, lunches and dinners and arrange them accordingly;
  • To provide after hours receptionist presence if required;
  • To report any faults in meeting rooms and Reception areas;
  • To implement and streamline training for all Reception staff;
  • Register all arriving clients following security policies and procedures;
  • To keep the booking system up to date at all times;
  • To set up and maintaining standards and procedures for the Reception department;
  • To follow all standards and procedures as outlined in the Reception SLAs;
  • Up-keep the general reception area;
  • To ensure conference suites are tidy, stationary stocked and correctly set up.


  • Customer and Client focused;
  • 5* Reception skills;
  • Reliable, Flexible and adaptable;
  • Well Presented, immaculately groomed at all times in full uniform;
  • Able to communicate in a calm professional style;
  • Excellent telephone manner and interpersonal communication;
  • Ability to work under pressure;
  • Able to pre-empt a situation;
  • Excellent written and spoken English;
  • Polite, tactful and diplomatic;
  • Energy, Confidence and enthusiasm.