Claims Governance and Compliance Manager Job Description Template
Our company is looking for a Claims Governance and Compliance Manager to join our team.
Responsibilities:
- Developing a high performing team by communicating job expectations, coaching, planning, monitoring and appraising job results;
- Developing, coordinating and enforcing systems, policies, procedures and productivity standards within the Claims Operations team;
- Monitoring and analysing quality and customer service problems and initiating action to resolve issues and improve performance;
- Taking ownership of customer problems and identifying solutions;
- Establishing and enforcing quality and customer service standards;
- Driving and enabling process optimisation and continuous improvement;
- Planning, directing and overseeing the operations of the Claims Governance and Compliance function to achieve department objectives;
- Planning, directing and overseeing the operations of the MINT Claims Governance and Compliance function to achieve department objectives.
Requirements:
- Monitoring and analysing quality and customer service problems and initiating action to resolve issues and improve performance;
- Developing, coordinating and enforcing systems, policies, procedures and productivity standards within the Claims Operations team;
- Developing a high performing team by communicating job expectations, coaching, planning, monitoring and appraising job results;
- Planning, directing and overseeing the operations of the Claims Governance and Compliance function to achieve department objectives;
- Driving and enabling process optimisation and continuous improvement;
- Establishing and enforcing quality and customer service standards;
- Taking ownership of customer problems and identifying solutions.