Customer Success Associate Job Description Template
Our company is looking for a Customer Success Associate to join our team.
Responsibilities:
- Create merchant specific data reports to support the team;
- Building high touch, consultative and strong relationships with our merchants through regular and open communications;
- Sharing ideas and feedback on local trends including competitor insights, customer needs, sales, product and marketing information;
- Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs;
- Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure a first-class merchant experience;
- Take a proactive approach on customer service items and problem solving;
- Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce.
Requirements:
- English, Native or bilingual proficiency.