Customer Success Associate

Customer Success Associate Job Description Template

Our company is looking for a Customer Success Associate to join our team.


  • Create merchant specific data reports to support the team;
  • Building high touch, consultative and strong relationships with our merchants through regular and open communications;
  • Sharing ideas and feedback on local trends including competitor insights, customer needs, sales, product and marketing information;
  • Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs;
  • Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure a first-class merchant experience;
  • Take a proactive approach on customer service items and problem solving;
  • Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce.


  • English, Native or bilingual proficiency.