Deputy General Manager

Deputy General Manager Job Description Template

Our company is looking for a Deputy General Manager to join our team.


  • Driving and developing your team through, appraisals, PDP’s and on the spot feedback;
  • Delivering a premium customer experience across the site;
  • Achieving and exceeding sales KPI’s;
  • Management responsibilities for 30+ staff;
  • Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment);
  • Respond to audits that are completed by the company to ensure continual improvement is achieved;
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations;
  • Operations – Audits, rota’s etc;
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded;
  • Hold regular briefings and communication meetings with the HOD team;
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company;
  • Comply and exceed hotel and company Service Standards;
  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals;
  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.


  • A proven ability in leading teams to deliver objectives and achieve the business plan;
  • To have delivered results in a fast-paced, customer-facing business with peaks and troughs;
  • Ensured all administration is compliant with legislation, company processes and standards, e.g. Digital, Retail, Stock, Health & Safety, HR;
  • Have lead teams with direct line management;
  • Ensured efficient use of all resources through planning and management;
  • Ideally have worked in the retail, hospitality, leisure or restaurant sector;
  • Experience in managing budgets, revenue proposals and forecasting results;
  • A degree or diploma in Hotel Management or equivalent;
  • In-depth knowledge of the hotel / leisure / service sector;
  • Ability to work under pressure;
  • Accountable and resilient;
  • Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets;
  • Strong commercial acumen, preferably with experience in Food and Beverage and/or Rooms Management;
  • A proven track record in excellent service delivery, team engagement and achieving goals and objectives;
  • Experience of Health & Safety management systems and audits and up to date knowledge of statutory obligations.

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