Deputy General Manager Job Description

Deputy General Manager Job Description Template

Our company is looking for a Deputy General Manager to join our team.

Driving and developing your team through, appraisals, PDP’s and on the spot feedback;
Delivering a premium customer experience across the site;
Achieving and exceeding sales KPI’s;
Management responsibilities for 30+ staff;
Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment);
Respond to audits that are completed by the company to ensure continual improvement is achieved;
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations;
Operations – Audits, rota’s etc;
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded;
Hold regular briefings and communication meetings with the HOD team;
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company;
Comply and exceed hotel and company Service Standards;
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals;
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.

A proven ability in leading teams to deliver objectives and achieve the business plan;
To have delivered results in a fast-paced, customer-facing business with peaks and troughs;
Ensured all administration is compliant with legislation, company processes and standards, e.g. Digital, Retail, Stock, Health & Safety, HR;
Have lead teams with direct line management;
Ensured efficient use of all resources through planning and management;
Ideally have worked in the retail, hospitality, leisure or restaurant sector;
Experience in managing budgets, revenue proposals and forecasting results;
A degree or diploma in Hotel Management or equivalent;
In-depth knowledge of the hotel / leisure / service sector;
Ability to work under pressure;
Accountable and resilient;
Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets;
Strong commercial acumen, preferably with experience in Food and Beverage and/or Rooms Management;
A proven track record in excellent service delivery, team engagement and achieving goals and objectives;
Experience of Health & Safety management systems and audits and up to date knowledge of statutory obligations.