Head of Customer Experience Housing Association

Head of Customer Experience Housing Association Job Description Template

Our company is looking for a Head of Customer Experience Housing Association to join our team.


  • Assume responsibility for resolving customers’ issues efficiently;
  • Offer new ideas and innovations on how to improve all aspects of customer service within the team;
  • Build strong networks internally with customer relations, Estate Management and Technical to ensure transparency and ease of communication;
  • Responsible for handling incoming customer queries by email and telephone;
  • Maintain and update customer records in accordance with department protocols;
  • Monday – Friday;
  • Assume full responsibility for your learning and ongoing education of the build and sector;
  • £77,000 basic + car allowance.


  • Experience of defect resolution or Property Management;
  • Strong customer relations experience with ability to develop and maintain relationships with new home owners;
  • Exceptional administerial skills;
  • Must have a minimum of THREE YEARS experience within Shared Ownership, ideally at director level;
  • Impeccably organised;
  • Faultless understanding of the new homes buying process;
  • Impeccable communication skills: face to face, telephone and e-mail;
  • Tenaciously self-motivated and determined to succeed in all responsibilities;
  • Calm and immaculate in personal presentation;
  • Knowledge of the purchasing process of buying off-plan;
  • Proficient in basic computer programs (Word, Excel, et cetera).