Head of Service Delivery Job Description Template
Our company is looking for a Head of Service Delivery to join our team.
Responsibilities:
- To produce accurate and relevant information to ensure monthly reporting is completed within contractual timescales;
- Maintain FM management systems for site based operations to ensure that jobs are appropriately logged and reported;
- Production of Annual Plans and documentation in line with the contractual requirements;
- Resourcing and managing project works including, but not limited to, equipment upgrades and building and M&E asset replacements;
- Manage service partners and suppliers in conjunction with contract documents and client requirements;
- Management of Sodexo site services team and relevant sub – contractors;
- Build solid relationship with the client and other stakeholders through strong communication and regular meetings;
- Develop and maintain strong relationships with major clients;
- Provide an escalation point for clients regarding service delivery matters;
- Consultancy Services;
- Installation & Configuration Services;
- Training, development and quality assurance of the Service Delivery team;
- Create Adarma Service Delivery best practice methodologies and standards;
- Management of services;
- Other Services.
Requirements:
- Day-to-day management of the Platforms Engineering Team Leader, Services Team Leader & AV Support Team Leader;
- Promote best practice, professionalism and continuous service improvement across various teams within IT;
- Strong knowledge of Microsoft Azure (Ideally migration from on-prem to Azure);
- You must have at least an ITIL 4 Strategic Leader or Master Certification;
- Experience with modern Service Desk systems (preferably ServiceNow);
- Advanced Project Management Skills and Experience (PRINCE II / AGILE);
- Hands-on experience of setting up and managing Service Desk teams, preferably on a 24x7x365 basis;
- Excellent team worker, with proven leadership and motivational qualities;
- Has experience in the creation and delivery of customer presentations;
- Can demonstrate ability to effectively manage risks over an extended period, with sensible mitigation strategies;
- Excellent level of IT Literacy, able to use a variety of tools;
- Excellent communicator able to engage at all levels in both customer, IT industry, and internal environments;
- Comprehensive experience in large, complex, and long term Technical Projects;
- Significant Line Management of experience working with multiple teams;
- Excellent and proven problem solving skills.