Hotel Manager manages all aspects of the hotel property including operations, staffing, and customer satisfaction. Responsible for maximizing operational efficiency and profitability. Being a Hotel Manager monitors all operating costs, budgets, and forecasts. Oversees property maintenance and appearances. Additionally, Hotel Manager may require a bachelor’s degree. Typically reports to top management. The Hotel Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Hotel Manager typically requires 3+ years of managerial experience.
Hotel Manager Job Description Template
Our company is looking for a Hotel Manager to join our team.
Responsibilities:
- Ensure training and development of employees is carried out to achieve product and service standards;
- Take responsibility for the hotel in the absence of the General Manager;
- Review guest satisfaction feedback and take appropriate follow up actions to ensure high levels of guest service;
- Responsible for the day to day operation within allocated areas;
- Ensure cost control measures are in place including staffing levels are met;
- Deliver on initiatives as agreed with General Manager and progress should be communicated at a minimum on a monthly basis;
- To optimise sales opportunities within allocated areas of the hotel;
- Driving a sales and marketing strategy;
- Networking at dinners and functions;
- Always available as contact for passengers regarding inquiries, complaints and suggestions concerning the entire hotel operations;
- Checking service schedules for the hotel departments;
- Implementation as well as continuous maintenance and improvement of the quality standards;
- Responsibility for the careful handling of all equipment and machinery in the entire hotel operations;
- Cost and budget control of entire hotel operations, answerable to the shore-side management for all commercial questions, costs as well as income;
- Liaising closely with the sales and revenue team to make sure business is coming in at the right price.
Requirements:
- Enthusiasm;
- Leadership skills, assertiveness, flexibility and organisational skills; capable of motivating the staff;
- Pleasant and polite manner, well-groomed appearance;
- Sales flair;
- Self-assured and calm manner towards staff and passengers;
- Leading by example;
- European passport;
- Financial acumen;
- Ability to work well under pressure;
- Business acumen – able to see the bigger picture;
- Cost and quality awareness;
- Capacity to Problem Solve;
- Knowledge of Hotel Operations;
- Resilience when facing setbacks;
- Leadership and liaison skills.