Infrastructure Service Delivery Manager

Infrastructure Service Delivery Manager Job Description Template

Our company is looking for a Infrastructure Service Delivery Manager to join our team.

Responsibilities:

  • Completing 1-2-1 meetings with individual members of the team;
  • Deputising in the absence of the Director / CEO;
  • Providing induction, initial training, and support to new members of the team;
  • Supporting the quality assurance process;
  • Manage and motivate the delivery staff to meet company and individual key performance indicators;
  • Using data to manage the timely completion and submission of assessments, reviews, qualification and framework completions;
  • Ensure that learner administration has competed in accordance with the policies and procedures set out in the current Process manual;
  • Ensure that evidence required to support financial claims to the agency has been submitted on a timely basis.

Requirements:

  • Demonstrate resourcefulness and initiative to make effective decisions that optimise results;
  • Ensure that evidence required to support financial claims to the agency has been submitted on a timely basis;
  • Deputise in the absence of the Operations Director;
  • Subscribe to the agency, awarding body and other relevant updates to keep up to date on any sector changes;
  • Be aware of staffing in relation to contract delivery and budget requirements;
  • Working knowledge of funding streams to include ESFA and AEB;
  • Manage and motivate the delivery staff (Trainers and Business coaches) to meet company and individual key performance indicators;
  • Plan and deliver apprenticeships in accordance with the policies and procedures set out in the Process manual;
  • Ability to plan, monitor and deliver quality work to meet targets and performance standards;
  • Achieve framework and qualification completions at least at the level of Just IT’s targets for overall and timely success;
  • NVQ Level 4 or equivalent;
  • Comfortable with Ofsted and the Common Inspection Framework;
  • Complete 1-2-1 meetings each month with individual members of the team;
  • Provide induction, initial training, and ongoing support to new members of the team;
  • Complete quality assurance activities, including interim and final verification and observations of staff performance as required.