Infrastructure Service Delivery Manager Job Description Template
Our company is looking for a Infrastructure Service Delivery Manager to join our team.
Responsibilities:
- Completing 1-2-1 meetings with individual members of the team;
- Deputising in the absence of the Director / CEO;
- Providing induction, initial training, and support to new members of the team;
- Supporting the quality assurance process;
- Manage and motivate the delivery staff to meet company and individual key performance indicators;
- Using data to manage the timely completion and submission of assessments, reviews, qualification and framework completions;
- Ensure that learner administration has competed in accordance with the policies and procedures set out in the current Process manual;
- Ensure that evidence required to support financial claims to the agency has been submitted on a timely basis.
Requirements:
- Demonstrate resourcefulness and initiative to make effective decisions that optimise results;
- Ensure that evidence required to support financial claims to the agency has been submitted on a timely basis;
- Deputise in the absence of the Operations Director;
- Subscribe to the agency, awarding body and other relevant updates to keep up to date on any sector changes;
- Be aware of staffing in relation to contract delivery and budget requirements;
- Working knowledge of funding streams to include ESFA and AEB;
- Manage and motivate the delivery staff (Trainers and Business coaches) to meet company and individual key performance indicators;
- Plan and deliver apprenticeships in accordance with the policies and procedures set out in the Process manual;
- Ability to plan, monitor and deliver quality work to meet targets and performance standards;
- Achieve framework and qualification completions at least at the level of Just IT’s targets for overall and timely success;
- NVQ Level 4 or equivalent;
- Comfortable with Ofsted and the Common Inspection Framework;
- Complete 1-2-1 meetings each month with individual members of the team;
- Provide induction, initial training, and ongoing support to new members of the team;
- Complete quality assurance activities, including interim and final verification and observations of staff performance as required.