Insurance Coordinator

Insurance Coordinator Job Description Template

Our company is looking for a Insurance Coordinator to join our team.


  • Build rapport with all callers to give excellent customer service;
  • Handle customer objections in a positive manner;
  • Carry out outbound sales activities;
  • Communicate with customers and third parties in a clear, concise and professional way;
  • Ensure product knowledge is kept up-to-date through research and training;
  • Handle complaints to reach a positive resolution;
  • Look for opportunities to upgrade levels of cover;
  • Handle all calls within a professional an efficient manner.


  • Have excellent communication skills;
  • Previous experience of working within insurance or warranties would be beneficial;
  • Be able to handle both internal and outbound calls;
  • Be motivated to work towards targets;
  • Excellent telephone manner;
  • Previous experience of working in a telesales environment would be an advantage.