Internal Account Manager Job Description Template
Our company is looking for a Internal Account Manager to join our team.
Responsibilities:
- Scheduling meetings with decision makers for external rep;
- Other office-based duties;
- Maintaining clear customer records on company CRM and provide accurate information to customers and colleagues;
- Intent – We hold ourselves accountable for our actions and when it is not working, we fix it;
- Offer customers a single source of supply for all their requirement;
- Capability – We listen, challenge and continuously improve;
- Ensuring that any requests for information from any customers that you are responsible for are carried out in an expeditious and competent manner;
- Build and maintain strong, long-lasting customer relationships;
- Establishing good working relationships with external and internal sales team;
- Dealing with general sales calls and queries;
- Respond to all customers enquiries, both internal and external, in a timely fashion;
- Co-ordinate the provision of specialist items;
- Export Administration, including but not limited to: working with Freight Forwarders, UK Chamber of Commerce, Export documents, product labelling;
- Escalate issues and recommendations to management as appropriate;
- Maintain a paperwork trail for all orders and ensure high levels of attention to detail and accuracy.
Requirements:
- Capability to flourish in a competitive environment;
- A positive, confident and determined approach;
- Being knowledgeable, honest and a trusted partner;
- Strong telephone manner;
- Experience in an Internal Sales environment is preferred though not essential;
- Experience of working in a B2B Sales role;
- Able to work on their own initiative and to productivity targets (Kpi`s);
- The ability to exceed sales targets and goals;
- Have a warm, confident and positive approach to work;
- Employment in a professional sales environment;
- Have phenomenal attention to detail, be conscientious and thorough with good problem solving ability;
- Qualified (ACA, CIMA, ACCA or equivalent);
- Track-record of success in a B2B sales environment;
- Good numeracy skills with commercial acumen;
- Self-Motivated and flexible team worker.