Italian Speaking Customer Service Advisor Job Description Template
Our company is looking for a Italian Speaking Customer Service Advisor to join our team.
Responsibilities:
- Investigate suppliers using the information provided by the customer;
- Resolve issues that arise from validation checks and provide clear and concise feedback to the customer;
- Use in-house tools to recognise the increased threat of an existing account and act upon that information in an efficient manner;
- Assist in validation checks for clients and customers;
- Make and respond to telephone calls and emails to assist customers with any additional checks we may need to validate them;
- Investigate existing suppliers for suspicious or fraudulent behaviour;
- Evaluate the risk that an existing customer would pose to the company;
- Handle any issues associated with the misuse of a customer’s account;
- Analyse information and make conclusions in an efficient manner about the legitimacy of the customer/client;
- Tracking and monitoring work activity;
- Monitoring website for errors and testing website after systems updates and new product launches;
- Displaying a high level of attention to detail whilst recording and updating account information;
- Accurately translating website text as required by customers;
- Escalating issues to the Assistant Team Leader/Team Leader as necessary;
- Assisting customers by placing bets over the phone.
Requirements:
- Financial and commercial awareness;
- Excellent interpersonal Skills;
- Excellent organisational skills and exceptional attention to detail;
- Fluency in Italian.