Lettings Administrator Job Description Template
Our company is looking for a Lettings Administrator to join our team.
Responsibilities:
- Chasing paperwork;
- Receiving appropriate admin fees and ensuring all paperwork is completed to secure a proposed let;
- Ordering stationary, coffee, bins etc;
- Offering support to all staff;
- Greeting visitors and dealing with any lettings queries;
- Maintaining databases to ensure property vendor, landlord, tenant and tenancy details are always up to date and accurate;
- Ensuring that all tenancies are compliant, and all documents are on the system prior to move in and key release;
- Liaising with contractors;
- Provide a proactive service by anticipating potential problems and implementing solutions;
- Assisting in the reference, right to rent and credit check process for new and prospective tenants;
- Maintaining effective filing systems;
- Preparing draft tenancy agreements and send to landlord and tenant for perusal;
- Tenancy lease terminations and deposit returns;
- Carrying out tenant check in’s and check out’s;
- Managing staff holidays and logging any sickness etc.
Requirements:
- Full UK driving licence;
- Proven experience within lettings;
- IT Literate;
- Ability to deal with and managing empathetically stressful and demanding Tenants and Landlords;
- Professional and well presented;
- Excellent interpersonal Skills;
- Ability to learn new processes and applications quickly;
- Highly organised and methodical;
- Have a professional, positive, ambitious and enthusiastic approach to the work and people you meet;
- Reliable and dependable;
- Self-motivated with a can-do attitude;
- Excellent interpersonal skills and confident approach;
- Outstanding communication, organisation and diary management skills;
- Ability to work as part of a team with innovative contributions;
- Highly organised and proactive worker.