Lettings Administrator

Lettings Administrator Job Description Template

Our company is looking for a Lettings Administrator to join our team.


  • Chasing paperwork;
  • Receiving appropriate admin fees and ensuring all paperwork is completed to secure a proposed let;
  • Ordering stationary, coffee, bins etc;
  • Offering support to all staff;
  • Greeting visitors and dealing with any lettings queries;
  • Maintaining databases to ensure property vendor, landlord, tenant and tenancy details are always up to date and accurate;
  • Ensuring that all tenancies are compliant, and all documents are on the system prior to move in and key release;
  • Liaising with contractors;
  • Provide a proactive service by anticipating potential problems and implementing solutions;
  • Assisting in the reference, right to rent and credit check process for new and prospective tenants;
  • Maintaining effective filing systems;
  • Preparing draft tenancy agreements and send to landlord and tenant for perusal;
  • Tenancy lease terminations and deposit returns;
  • Carrying out tenant check in’s and check out’s;
  • Managing staff holidays and logging any sickness etc.


  • Full UK driving licence;
  • Proven experience within lettings;
  • IT Literate;
  • Ability to deal with and managing empathetically stressful and demanding Tenants and Landlords;
  • Professional and well presented;
  • Excellent interpersonal Skills;
  • Ability to learn new processes and applications quickly;
  • Highly organised and methodical;
  • Have a professional, positive, ambitious and enthusiastic approach to the work and people you meet;
  • Reliable and dependable;
  • Self-motivated with a can-do attitude;
  • Excellent interpersonal skills and confident approach;
  • Outstanding communication, organisation and diary management skills;
  • Ability to work as part of a team with innovative contributions;
  • Highly organised and proactive worker.