Operations Executive – Danish Speaking Job Description Template
Our company is looking for a Operations Executive – Danish Speaking to join our team.
Responsibilities:
- Providing customer service through email, phones and web chat interactions;
- Escalating issues to the Assistant Team Leader/Team Leader as necessary;
- Resolving customer complaints and queries in a patient, efficient and courteous manner;
- Support the relevant Danish departments which could be Fraud, Payments, CS or Complaints;
- Identifying risks associated with gambling fraud;
- Record all information in a correct and detail manner;
- Assist when needed to translate or localise any documents, publications and social media from English into Danish and vice a versa.
Requirements:
- Escalating issues to the Assistant Team Leader/Team Leader as necessary;
- Providing customer service through email, phones and web chat interactions;
- Resolving customer complaints and queries in a patient, efficient and courteous manner;
- Assist when needed to translate or localise any documents, publications and social media from English into Danish and vice a versa;
- Record all information in a correct and detail manner;
- Support the relevant Danish departments which could be Fraud, Payments, CS or Complaints;
- Identifying risks associated with gambling fraud.