Sales Operations Specialist Job Description Template
Our company is looking for a Sales Operations Specialist to join our team.
Responsibilities:
- Ensure prompt resolution of technical challenges;
- Troubleshoot, escalate and respond to support requests;
- Communicate effectively with engineering and other technical groups to enhance tools and resolve internal customer issues.
Requirements:
- Advanced proficiency using Salesforce.com, with an eye to optimizing usage and streamlining process;
- Professional demeanor required with ability to interact with many people across multiple departments;
- Ability to get things done; identify areas for improvement, develop a plan, get buy-in from key stakeholders, and execute the plan to completion;
- Excellent proficiency in Microsoft Office Suite, including Excel and PowerPoint, Power BI, Google Suite, Slack, DocuSign, and YesWare;
- Proficiency in Salesforce and Pardot;
- Ability to multi-task, set priorities, and work efficiently in a fast-paced environment;
- 3+ years in Sales Operations, Business Operations, or Sales role;
- Strong written and verbal communication skills;
- Experience of executing defined processes and advising on company guidelines;
- Bachelor’s degree in Business, Finance or equivalent related education and relevant experience;
- Interpersonal skills and ability to work with cross-functional teams;
- Bachelor’s degree;
- Strong troubleshooting and problem solving skills;
- Experience in technical support;
- Aptitude to understand complex business processes.