Senior Client Manager (FMCG)

Senior Client Manager (FMCG) Job Description Template

Our company is looking for a Senior Client Manager (FMCG) to join our team.


  • Reviewing and proof-reading work to ensure consistency and accuracy;
  • Managing the internal team to ensure work is produced on time, to brief and on budget;
  • Gatekeeper for client-agency interactions – ensuring clear roadmaps, providing clear and appropriate lines of communication and managing expectations;
  • Build and nurture client relationships, becoming a trusted partner;
  • Taking the lead client projects from brief to delivery;
  • Championing inspiring brief writing and an intelligent meeting culture;
  • Sharing industry news, market trends, competitor activity, and inspiring articles, podcasts among the internal team and to clients;
  • Preparing and taking responsibility for project billing each month, alongside finance;
  • Managing project scoping and planning, briefing, resourcing and forecasting;
  • Providing support and mentorship to new/junior members of the team;
  • Writing project case studies and best practice summaries;
  • Motivating and collaborating with agency teams.


  • Proficient in key IT software systems (e.g. Microsoft Word, Excel, PowerPoint, Outlook);
  • Graduate or equivalent;
  • Experience of reporting and resourcing programs;
  • Proven FMCG/CPG client relationship management experience from a leading brand/design agency, including packaging and broader comms.