Specialist Credit Controller / Recoveries

Specialist Credit Controller / Recoveries Job Description Template

Our company is looking for a Specialist Credit Controller / Recoveries to join our team.


  • To ensure all agreements are managed within their SLAs and that the TCF guidelines are followed;
  • To instruct the appropriate agency for optimum performance and customer engagement;
  • Assist in the minimization of liability through recovery and disposal of assets;
  • Proactively seek to improve processes and procedures within the department;
  • To manage customer accounts in line with company policy and values;
  • To liaise with customers whose agreements are to be terminated;
  • To work with and understand customers financial and personal circumstances to agree a suitable payment arrangement;
  • To negotiate arrangements with customers, providing excellent customer service and following the Treating Customers Fairly guidelines;
  • To assist the Credit Control function when required;
  • To ensure the Recoveries Database is maintained, kept up to date, and remains accurate at all times;
  • CMS both internally and externally are monitored and actioned within agreed SLAs;
  • Weekly agreement reconciliation.


  • Experience and knowledge of Financial Ombudsman Service desirable but not essential;
  • Calm and assertive personality;
  • Ability to work independently and as part of a team;
  • Ability to work under pressure;
  • Experience and knowledge of HP financial agreements desirable but not essential;
  • Must be reliable, dependable, ambitious and committed to grow with the company;
  • Positive, can do attitude and a strong desire to meet department, team and personal objectives;
  • Accuracy and attention to detail;
  • Excellent communication skills in all disciplines;
  • Excellent timekeeping.