IT Infrastructure Analyst

IT Infrastructure Analyst Job Description Template

Our company is looking for a IT Infrastructure Analyst to join our team.


  • Responsible for the core network, telephony & server infrastructure;
  • Provide 3rd line support and mentoring to other IT analysts;
  • Post-implementation support for projects that have been rolled out to the group;
  • Continuously monitor all internal and external IT systems across the group in an attempt to achieve maximum uptime;
  • Ensure that backup issues are dealt with promptly, deal with any failures and manage storage requirements;
  • Root cause analysis post major incidents;
  • Plan and implement new key systems across the group, including hardware/cloud implementations, major fixes and software upgrades;
  • Work closely when needed with the other departments across the group;
  • Provide part of the out of hours cover for major infrastructure incidents.


  • To be available to implement changes outside of normal business hours including evening and weekends to meet business needs;
  • The ability to work without supervision;
  • Manage own workload of Incidents, Requests, Small Changes, Project Tasks and other objectives to SLAs and agreed timelines;
  • To provide handover, knowledge transfer and documentation to team/department upon completion of significant new solutions or changes;
  • Understanding of the implications/restrictions of software licensing;
  • Ensure the delivery of quality project solutions, tasks and milestones in line with agreed project timelines and budget;
  • Experience with the identified key skills;
  • Bachelor’s degree in IT related fields or equivalent experience;
  • Responsible for making changes to production systems, having accountability for the availability, security and performance of those systems.