3rd Line Infrastructure Engineer Job Description Template
Our company is looking for a 3rd Line Infrastructure Engineer to join our team.
Responsibilities:
- Give update calls on the project and delivery new solutions to the UK business;
- Support on various projects including system upgrades;
- Lead and own the testing, and deployment of applications into the Thin Client environment;
- Provide cover and assistance to the other Thin Client team members;
- Work with clients both remotely and offer on-site support to various infrastructure, application and hardware issues;
- Act as an escalation point for 1st Line team resolving both hardware and software issues;
- Continue to engage, learn, and then continue to pass on that learning to the service desk teams, both in house and remote employees;
- Participate in the governance process to influence projects and adhere to PCI DSS compliance requirements;
- Maintain up-to-date baselines for secure configuration and operations of all server components;
- Supporting the development of the technical team ensuring a happy, professional and efficient working environment;
- Provide regular updates and reports to the Network and Infrastructure Manager;
- Carrying out the configuration, installation, monitoring, maintenance and testing of computer systems and networks, from the ground up to completion;
- Maintain and update clients Windows / VMware and associated services;
- Anti-Virus policy for endpoints / eMail Protection / Backup Management;
- Ensure vulnerabilities are remediated within the agreed SLA’s.
Requirements:
- Office 365;
- Virtualisation / VMware;
- Experienced at liaising with senior stakeholders and customers – ranging from technical staff through to non-technical directors;
- Dell/EMC storage;
- Ability to interpret non-technical and technical information to enable problem resolution;
- Ability to manage complex workloads and prioritise;
- Antivirus concepts;
- Exposure to networks, firewalls, switches and routers;
- Active Directory Management (Group Policy Management);
- Windows 7 and 10 support;
- Ability to work independently and part of a collaborative team;
- Windows Server 2016;
- IT Network Infrastructure (LAN & WAN);
- Microsoft platforms, office 365, active directory and exchange;
- Knowledge of SANs & Storage hardware.