Application Support

Application Support Job Description Template

Our company is looking for a Application Support to join our team.


  • Advance Excel knowledge (e.g. pivot tables, vlookup);
  • Strong communication and presentation skills;
  • Great problem-solving skills, analytical mindset;
  • Some experience in a technical environment;
  • Understanding of the software development process;
  • Knowledge / previous experience with SQL / PostgreSQL / Oracle;
  • Understanding of the Agile methodology;
  • Scripting knowledge in any programming language will be an advantage.


  • Assess each issue/problem raised for impact to the customer and prioritise and plan workload as appropriate;
  • Ownership of investigations of internal and external customers in line with defined service level agreements and Support procedures;
  • Forecast and communicate resolution timescales, adjusting according to progress;
  • Escalate & provide feedback to the Customer Services Manager on common issues;
  • Diagnosing faults within existing or newly developed software;
  • Provide 1st and 2nd line support with hands-on telephone and email support;
  • Providing solutions to problems & customer requests, including data changes if appropriate;
  • Ownership and ability to action and track customer incidents through to resolution;
  • Liaising with other teams to ensure permanent software fixes are implemented;
  • Responding quickly, appropriately and professionally to customer and internal queries regarding software issues.