Billing Administrator Job Description Template
Our company is looking for a Billing Administrator to join our team.
Responsibilities:
- Deliver all relevant communication to customers in a timely and professional manner;
- Effectively managing customer billing enquiries in a timely and professional manner and ensuring all relevant processes are met;
- Responsibly enforce final settlement fees and collecting corresponding debt;
- Ensure individual performance targets and agreed objectives are achieved and maintained;
- Resolving anomalies / queries;
- Obtaining and recording customer data;
- Validating information relating to billing; cross referencing from engineering information;
- To look for initiatives that will help the Company achieve it’s agreed targets;
- Update and maintain accurate client information on internal and external database systems;
- To ensure all work is actioned within agreed time scales;
- Producing accurate bills;
- Taking payments from customers;
- Liaising with others departments to ensure a smooth customer experience;
- Liaise with and support the Sales department to ensure billing can be delivered accurately and on time;
- Manage the delivery of the direct debit process and submit customer direct debit mandates to the bank.
Requirements:
- Knowledge of large-scale billing and payment systems within the IT industry (desirable);
- Results orientated and comfortable working within a fast-paced environment where they will be required to manage multiple tasks;
- Excellent written and verbal communication skills;
- Fast learner with the ability and desire to acquire new knowledge and skills quickly;
- Exceptional communication skills, both written and verbal;
- Customer Service oriented;
- To ensure all work is actioned within agreed time scales;
- Liaise with and support the Sales department to ensure billing can be delivered accurately and on time;
- To look for initiatives that will help the Company achieve it’s agreed targets;
- Intermediate Excel;
- Proven experience in analysing data would be desirable;
- Ensure individual performance targets and agreed objectives are achieved and maintained;
- Confident in their abilities and communicating with people at all levels;
- Can use own initiative;
- Excellent IT Skills (especially Microsoft Office products must have Advanced Excel Experience).