Call Centre Advisor

Call Centre Advisor Job Description Template

Our company is looking for a Call Centre Advisor to join our team.


  • Mostly inbound but sometimes outbound is necessary to call people back;
  • Maintain a good understanding of Bank’s products and services;
  • Telephony role;
  • Taking mixture of inbound calls supporting customers at first point of contact;
  • Accurately recording the detail of each inbound and outbound call on the company database;
  • Supporting contractors in understanding Tax and National Insurance;
  • Dealing with any other queries from a simple change of address to more complex issues;
  • Use this information to continually improve your own and the team’s performance;
  • Providing accurate written communication;
  • Referrals to suitable charities if necessary;
  • Survey existing employees on their experience of working with the organisation;
  • Taking payments over the phone;
  • Manage customers’ expectations;
  • General administration;
  • Reaching out and speaking to customers to negotiate payment plans to make it affordable for them.


  • Telephone Experience;
  • Team working;
  • Good administration skills;
  • Excellent communicator;
  • Customer Service;
  • Be able to work alone.