Call Centre Associate Job Description Template
Our company is looking for a Call Centre Associate to join our team.
- Account administration and amendments where required;
- Helping with investment queries, website questions and help clients complete the application process;
- Talk though complex investment processes with prospective clients;
- Placing investment trades on behalf of clients and setting up client accounts on the system;
- Engaging with customers and providing excellent customer service, increasing our brand representation;
- Taking inbound calls from clients enquiring about company products.
- Excellent communication skills and an ability to liaise with all levels;
- Telephone based customer service and admin background.