Call Centre Operator Job Description Template
Our company is looking for a Call Centre Operator to join our team.
Responsibilities:
- Managing client and customers expectations;
- Dealing with customer queries via phone and email;
- Dealing with any disputes and complaints in a effective manner;
- Negotiating with customers and clients to resolve accounts;
- Liaising with other teams and departments to ensure a smooth process.
Requirements:
- PC Literate;
- Ability to work well within a team and individually;
- Strong communication skills;
- Great organisational and interpersonal skills;
- Target driven;
- Previous customer service experience.