Call Centre Operator

Call Centre Operator Job Description Template

Our company is looking for a Call Centre Operator to join our team.


  • Managing client and customers expectations;
  • Dealing with customer queries via phone and email;
  • Dealing with any disputes and complaints in a effective manner;
  • Negotiating with customers and clients to resolve accounts;
  • Liaising with other teams and departments to ensure a smooth process.


  • PC Literate;
  • Ability to work well within a team and individually;
  • Strong communication skills;
  • Great organisational and interpersonal skills;
  • Target driven;
  • Previous customer service experience.