Call Handler / Administrator

Call Handler / Administrator Job Description Template

Our company is looking for a Call Handler / Administrator to join our team.

Responsibilities:

  • Achieve KPI’s and provide the vital admin support to enable engineers to keep working 365 days per year 24/7;
  • Working as part of a team you will be handling incoming and outgoing calls for key accounts & call out customers;
  • Liaising with on call service engineers and the management teams to ensure works are carried out promptly;
  • Working quickly and calmly whilst providing a high level of customer service focus to our client base;
  • Ensuring that all calls are answered and information logged.

Requirements:

  • High level of attention to detail;
  • Ability to multi-task;
  • Fantastic communication skills;
  • Knowledge of Microsoft Word and Excel;
  • Teamwork.

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