Call Handler / Administrator Job Description Template
Our company is looking for a Call Handler / Administrator to join our team.
Responsibilities:
- Achieve KPI’s and provide the vital admin support to enable engineers to keep working 365 days per year 24/7;
- Working as part of a team you will be handling incoming and outgoing calls for key accounts & call out customers;
- Liaising with on call service engineers and the management teams to ensure works are carried out promptly;
- Working quickly and calmly whilst providing a high level of customer service focus to our client base;
- Ensuring that all calls are answered and information logged.
Requirements:
- High level of attention to detail;
- Ability to multi-task;
- Fantastic communication skills;
- Knowledge of Microsoft Word and Excel;
- Teamwork.