Care Coordinator

Care Coordinator Job Description Template

Our company is looking for a Care Coordinator to join our team.


  • Taking new Service Users referrals from social workers and private Service Users;
  • Answering and monitoring incoming telephone calls;
  • Building strong relationships with the care team, patients and families;
  • Providing excellent customer service at all times;
  • Liaising with families and other healthcare professionals to ensure the quality of care we provide is the best in the marketplace;
  • Accurately maintaining paperwork, including care plans, person centered plans, service user data check list, risk assessments and support plans;
  • Setting up of new packages, including files and daily reporting;
  • Implementing and creating paper work for the above packages;
  • Allocating the right carer to the right customer at the right time;
  • Supporting the Care Manager with business development;
  • Recruiting of the next generation of Helping Hands Care Assistants;
  • To work closely with the line manager and other colleagues to plan for ongoing recruitment and resource requirements in a proactive manner;
  • To take responsibility for ensuring that all calls are covered in all instances, providing care personally if required;
  • Inform the Registered Manager with KPI data to complete branch performance reports on a weekly basis;
  • Manage customer and carer queries and action effectively and efficiently.


  • Must have previous experience as a Care Coordinator in a Domiciliary Care Setting;
  • QCF Diploma Diploma Level 3;
  • Full driving licence and access to own vehicle is essential;
  • Must have a UK Driving Licence with own transport;
  • Access to an Employee Assistance programme;
  • Must have a Full UK driving licence and own transport;
  • Self-motivated and committed to the role;
  • Able to work autonomously and in a team effectively;
  • Able to work under pressure and to deadlines;
  • Effective communication and listening skills;
  • A professional but fun and social team environment in our Bolton branch;
  • Full UK driving licence;
  • Strong written and verbal communication skills;
  • Ongoing mentoring and training;
  • Strong leadership skills managing a diverse team.