Collections Administrator

Collections Administrator Job Description Template

Our company is looking for a Collections Administrator to join our team.


  • Handle and resolve customer account queries;
  • Respond to all Insolvency correspondence;
  • Work collaboratively with other areas across the business;
  • Working closely with the Claims Handlers and Administration teams;
  • Conduct detailed case assessments to negotiate repayment arrangements;
  • Collect outstanding customer loan debts via telephone, email and letter and monitor repayment arrangements;
  • Liaise with debt solutions providers and insolvency practitioners to optimise on customer accounts;
  • General office administration when necessary;
  • Respond to Debt Collection Agency Queries;
  • Take ownership of customer issues and follow problems through to resolution;
  • Chase payments by phone call;
  • Complete third-party data requests;
  • Accurate recording and updating of customer records;
  • Provide appropriate MI;
  • Provide analysis of any recovered debt.


  • Competent in liaising with all levels of employees throughout the company;
  • Experience in a similar admin role – finance back office/admin experience preferred but not essential;
  • Ability to work in a high pressure, challenging and fast paced environment, working to tight deadlines;
  • High level of numeracy and literacy;
  • Knowledge of Microsoft Office IT systems;
  • Highly organised, flexible with a positive attitude, ability to work both collaboratively and autonomously.

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