Customer Care Advisor Job Description Template
Our company is looking for a Customer Care Advisor to join our team.
Responsibilities:
- Co ordinate orders internally and externally;
- Take orders from Funeral Directors and Members of the Public;
- Liaise with colleagues to ensure the best products and services are provided;
- Handling customers at all levels;
- Answering calls and emails, ensuring all orders and enquiries are dealt with in a professional and timely manner;
- Proactively contact customers to inform them of offers and benefits;
- Enter Invoices onto customer portals;
- Achieve individual monthly KPIs;
- Tracking of consignments;
- Resolving tickets;
- Aiming to have a first time resolution for all calls;
- Process replacement sales orders where required;
- Deal with all enquiries relating to the product guarantee and click and collect orders;
- Process consumer sample and brochure requests;
- Respond to telephone calls, e-mails, website enquiries and written communication.
Requirements:
- Clear communicator, written & verbal;
- Flexible work-ethic with excellent team working ability;
- Knowledge of Sage Software;
- Polite Telephone Manner with a ‘can do’ helpful approach;
- Knowledge of computer software including Microsoft word, Excel and Database Entry systems;
- Experience of the funeral trade;
- Impeccable attention to detail;
- Self-motivated with bundles of enthusiasm. Happy and able to work flexible hours including evenings and weekends;
- The ability to flourish in a high pressure, ever-changing environment;
- Strong attention to detail with the ability to prioritise tasks;
- Experience in a customer service role;
- Experience within the health-care industry (desirable);
- A people person – speaking to customers comes naturally to you;
- Committed to self-development, always looking for the next opportunity to learn;
- Exceptional decision-making skills.