Customer Care Associate

Customer Care Associate Job Description Template

Our company is looking for a Customer Care Associate to join our team.

Responsibilities:

  • Offer flexibility during peak periods;
  • Achieve all SLA’s with Voice, Live Chat, Email, Social, Team Administration, Customer Reviews;
  • Comply with Data Protection Act and PCI Compliance Regulations at all times;
  • To use all Microsoft Office package and in house IT solutions.

Requirements:

  • Well organised and punctual;
  • Excellent attention to detail;
  • Ability to think on your feet and use your own initiative;
  • Honesty and professionalism in everything you do;
  • Team Player;
  • Troubleshooting issues that may arise;
  • Previous customer service experience;
  • Liaising with partners to enable them to provide continued great service to our customers;
  • Working with passion and helping with additional hours and weekends when required;
  • Working hard and additional hours and weekends when required;
  • Liaising with partners and drivers to enable them to provide continued great service to our customers;
  • Strong ability to build trusted relationships through a professional but personable approach;
  • Excellent verbal and written communication skills in English;
  • At Least 2 years in a Customer focused office environment;
  • minimum of 1 years previous customer service experience within an office environment.