Customer Care Coordinator

Customer Care Coordinator Job Description Template

Our company is looking for a Customer Care Coordinator to join our team.


  • Data checking;
  • Taking orders over the phone and email;
  • Keeping continuous communication with customers and building relations;
  • Processing orders;
  • Communicating effectively with 3rd party suppliers;
  • Build strong relationships with other departments within the business;
  • Checking available products/stocks on a day 1 for day 3 basis;
  • Working to deadlines;
  • Undertake data input and maintain the customer database;
  • Manage the maintenance team diary;
  • Being the main point of contact for customer service enquiries;
  • Provide administrative duties for the department.


  • Confident telephone manner;
  • Good at building relationships with customers;
  • Experience in Microsoft office desirable.