Customer Care Representative

The Customer Care Representative I resolve routine and basic problems and communicates solution or requested information to the customer. Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Care Representative I may utilize a customer relationship application or database to record activities and research product information. Analyze a customer’s service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Care Representative I requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. Being a Customer Care Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

Customer Care Representative Job Description Template

Our company is looking for a Customer Care Representative to join our team.

Responsibilities:

  • Strategise with team members on ways to improve sales figures and identify the benefits of products and services for the customer;
  • Maintain customer contact information for lead generation purposes;
  • Make sales development calls to existing and potential customers;
  • Learn and promote company products and services;
  • Provide feedback to management and Marketing regarding customer needs and concerns;
  • Maintain detailed customer contact information and related daily sales activities.

Requirements:

  • Strong verbal and written skills;
  • Sales experience (inside, field, telesales);
  • Proficient in Microsoft office;
  • Strong educational background;
  • Innovative, proactive, and self-directed;
  • Excellent communication and relationship building skills;
  • Ability to work in a team environment and fulfil objectives with minimal direct supervision;
  • Detail oriented and ability to multi-task;
  • Excellent analytical skills;
  • An outgoing and welcoming attitude;
  • Full clean UK Driving License;
  • A strong team player who is capable of adapting in a dynamic and fast-paced environment;
  • A desire to achieve and progress;
  • A genuine interest for music and the events we sell tickets for;
  • A sound understanding of the internet, social media and email use.