Customer Experience Advisor

Customer Experience Advisor Job Description Template

Our company is looking for a Customer Experience Advisor to join our team.


  • Relationship building and brand explanation;
  • Providing excellent customer service;
  • Responding to inbound customer enquiries via all formats;
  • Problem solving;
  • Ad hoc administration and reporting tasks;
  • The natural ability to treat each customer as an individual and deliver a tailored response;
  • Ensuring all customer contacts and service issues are resolved to achieve a high level of customer satisfaction, balanced against commercial viability;
  • Building close relationships with customers, identifying the potential for sales growth;
  • Working closely with other departments to resolve any outstanding issues;
  • To put the customer at the heart of everything you do and always do what’s best for our customers;
  • Delivering excellent customer service support to our internal EPM Payroll Teams;
  • Processing both telephone and off line orders with speed and accuracy, ensuring customers are made aware of all relevant information;
  • Maintaining accurate notes on the CRM system;
  • Be a brand and customer ambassador;
  • Working as part of a team to provide the best service possible.


  • Understanding needs of the business with the flexibility to change according to requirements.