Customer Relations Co-Ordinator

Customer Relations Co-Ordinator Job Description Template

Our company is looking for a Customer Relations Co-Ordinator to join our team.

Responsibilities:

  • Have excellent communication skills across all channels of customer contact: phone, email, letters, social media and at times face to face meetings;
  • Carefully manage complex customer cases, working with different areas of the business in order to resolve the case in a quality, timely manner;
  • Have great time management skills in order to prioritise many tasks under a busy environment and deal well with high pressure situations.

Requirements:

  • Highly Articulate and a Challenging Spirit;
  • Logical and confident decision maker;
  • Excellent relationship-building, communication and interpersonal skills;
  • Juggle multiple priorities whilst providing excellent service;
  • Graduate or equivalent experience;
  • Attention to detail;
  • Confident, assertive and professional manner when in challenging situations;
  • Proven ability to think outside the box to solve customer problems;
  • Ability to communicate effectively business challenges at all levels;
  • Committed to a high level of customer service.