Customer Relations Executive Job Description

Customer Relations Executive Job Description Template

Our company is looking for a Customer Relations Executive to join our team.

To adhere to all company protocols and procedures;
To ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant;
To carryout full thorough and fair investigations of all complaints received;
To drive growth of 9 through increasing Customer revenue;
Manage own workloads in a smart and effective way;
Manage and work through your given “task” queue in Salesforce;
Document call & meeting outcomes to add to our knowledge and insight of the customer. com is used to record and analyse all data;
Answer contract questions and dispute resolution;
To carry out any other ad hoc duties consistent with the position that may be required;
Gain additional customer data by gathering informat;
To keep accurate and detailed records of all complaints, following correct company procedure;
To respond to all complaints received by our customers and representatives, meeting our obligations as a company and our governing regulations;
Highlight any customer experience or TCF issues whilst carrying out investigations with a view to preventing future complaints;
Build and manage relationships in order to develop and grow contracted revenue streams;
Communicate with customers and effectively manage the Business Development Managers’ diaries when arranging meetings created from a sale.

One year’s customer facing experience in a high volume, results driven environment;
You will be articulate with strong numeracy and literacy skills;
Understands the need for diligence with reporting and can identify any risk areas;
A minimum of one years’ experience working with a recognised CRM platform;
Excellent verbal and written communication skills with strong attention to detail;
The ability to work as part of a team, with a common goal;
A pleasant and engaging telephone manner;
Enthusiasm, self-motivated & willing to operate flexibly;
Well-developed, proactive, can-do, customer centric attitude and behaviour;
Must be able to interact confidently with customers across all media;
Experience in a general office, customer service or sales role;
Clear ability to manage own workload;
Experience in the telecommunications or data sector;
Pro-active approach to process improvement and problem solving.