Customer Retention Executive

Customer Retention Executive Job Description Template

Our company is looking for a Customer Retention Executive to join our team.


  • Being the first point of contact for any customer queries;
  • Objection handling and demonstrating market expertise;
  • Passing on any additional sales enquiries to the Sales team;
  • Management of applications and shortlisting high calibre candidates for the director;
  • Revisiting any cancelled appointments / dormant customers to reignite their interest;
  • Offer solutions, guidance and support to customers who are wanting to leave/withdraw their order;
  • Raising foreseeable issues with your line manager;
  • Resourcing for suitable candidates to join the fast-growing sales team.


  • Flexibility, you will need to be available if a customer has a query outside of normal working hours;
  • Previous Customer Retention experience, ideally in a B2C environment;
  • Fact-finding and influential skills. You must be able to talk through the customer’s issue and provide a solution;
  • Ability to multi-task and meet deadlines. We want to meet our customer’s expectations every time;
  • Candidates with previous recruitment / resourcing experience will be looked upon favourably;
  • 2 + years working with email campaigns;
  • Previous fashion retail experience.