Customer Service Advisor Job Description Template
Our company is looking for a Customer Service Advisor to join our team.
Responsibilities:
- Responding to emails;
- To act professionally at all times and ensure the ethics and ethos of the company are followed;
- Log all communications relevant to each case study;
- Updating customer accounts;
- Work in line with standards and procedures set;
- Be active in suggestions on how to improve customer service and business processes;
- Contribute to customer, regulatory and internal operational audits as required and support the implementation of the agreed action plan;
- To ensure that an excellent service is always provided;
- Work to successful call closure targets;
- Handling calls from members of the public;
- Contribute towards the departments KPI’s/SLA’s;
- Booking and checking incoming orders;
- Attend occasional trade shows to provide administrative support;
- Respond to any customer queries by telephone and email, in a timely manner whilst delivering a world class service;
- Providing exceptional customer service.
Requirements:
- Excellent computer skills;
- Fast Learner;
- Ability to adapt to different situations and internal changes;
- Excellent ability to interpret data and understand school needs and develop school insights;
- Motor vehicle insurance experience is an advantage;
- The ability to resolve complaints professionally and in a timely manner;
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner;
- Exceptional communication skills, previous customer service experience of working within a telephony environment is essential;
- Strong ability to use CRM & MIS systems;
- Good organisational skills with attention for detail;
- A flexible attitude;
- Good attitude and communication style when dealing with customers;
- Calm under pressure;
- Reliable;
- Strong interpersonal skills.