Customer Service Agent Job Description Template
Our company is looking for a Customer Service Agent to join our team.
Responsibilities:
- Searching the database for information;
- Provide a high level of customer service at all times;
- Champion customers internally by responding to their queries and issues as quickly as possible, with the aim to resolve their query on the 1st contact;
- Ad hoc duties as required;
- Live chat and sales initiatives;
- Adhere to CSA and business code of conduct at all times;
- Understand and adhere to the company and department standards, policies and procedures;
- Adhere to the Competence and Training procedures, in particular, to promote a culture where customers are treated fairly and are properly informed;
- Adhere to business call quality framework;
- Team members to lead, inspire and support in order;
- Identify any operational and regulatory risks, escalating as appropriate;
- Answering customer calls;
- Chasing customer details and information;
- Ensure the service we offer our customers is to the highest standard;
- Taking new and existing customers through the qualification process.
Requirements:
- Flexible and adaptable;
- Good telephone manner;
- Previously worked in customer service/Answering phones;
- A high standard of customer care and communication skills;
- Knowledge of SAP would be an advantage;
- Willingness to learn with a ‘can-do’ attitude;
- At least 12 months experience in a Customer Service role;
- Strong knowledge of all Windows based technology;
- You should be able to demonstrate a high level of detail consciousness, to obtain full repairs information and provide accurate diagnosis;
- Good computer literacy – competent in the main Microsoft Office packages and Internet Explorer;
- Flexible approach in terms of working hours;
- Demonstrated ability in using communication applications such as telephony equipment;
- Willing to get involved in order to increase the pace and achieve goals and objectives;
- Microsoft Word and Excel skills to an intermediate level;
- Ability to type a minimum of 35 words per minute.