Customer Service Assistant

Customer Service Assistant Job Description Template

Our company is looking for a Customer Service Assistant to join our team.

Responsibilities:

  • Attendance at weekly practice meeting to discuss priorities for the week;
  • Assist customers in locating Council information stored in computerised and manual formats including the processing of payments as required;
  • Assisting the Partner and clients with miscellanies administrative duties to facilitate an efficient business and deliver exceptional client outcomes;
  • Handling cash and card payments;
  • Updating Order Processing & CRM database;
  • Data entry;
  • preparing samples of products using various techniques and great attention to detail;
  • Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to;
  • Assist with the training and development of all new recruits;
  • Providing administrative support after holiday cancellations;
  • Opening customer service parcels and correctly identifying products received for repair;
  • Communicating with insurance companies on behalf of clients;
  • Looking for repeat business opportunities;
  • Offering information to visitors on the venue and its products, including events and offers;
  • Achieving targets set by the business, including gift aid and upselling.

Requirements:

  • Previous experience working with Microsoft Office or in-house computer packages;
  • Minimum 5 GCSE’s including English and Maths;
  • Experience of working with customers delivering exceptional service;
  • Experience within a Financial Services environment;
  • Knowledge of Microsoft Office;
  • Good communication skills, both oral and written;
  • Resilient and able to handle challenging customer situations;
  • A passion and drive to achieve good customer outcomes;
  • Team Player;
  • Strong attention to detail with a good level of numeracy to conduct accurate cash transactions;
  • Excellent Customer Service experience;
  • Basic PC Skills appropriate for a professional environment;
  • Educated to GCSE standard or equivalent including Maths & English Grade 4/C;
  • Good standard of numeracy and written/verbal communication skills;
  • Knowledge of mobile technology in order to coach customers to self-serve online (desirable).