Customer Service Co-ordinator Job Description Template
Our company is looking for a Customer Service Co-ordinator to join our team.
Responsibilities:
- Management of withdrawals and part payments on CCA regulated deals;
- Provide a range of financial statements and copy documentation to customers;
- Manage credit balance and refund requests;
- Checking of early settlements adhering to relevant legislation and company policy;
- Other ad hoc duties as and when required;
- Ability to use problem solving skills to produce effective and efficient managed solutions;
- Effective Complaints handling in line with procedure;
- Handle customer audit requests;
- Responding to invoice queries;
- Managing planned and reactive maintenance work;
- Reporting on works being carried out;
- Answering high volume inbound calls and providing support;
- Communicate and liaise effectively with all departments to ensure a customer centric approach;
- Handle all customer contacts in a professional, prompt and courteous manner;
- Inputting delivery notes onto the system.
Requirements:
- Strong customer service experience/skills;
- Administration experience within an office environment;
- Driving licence as occasional travel to another office;
- Good written and oral communication skills;
- Ability to work as part of a team and individually;
- Strong PC skills and a keen eye for detail;
- Excellent telephone skills;
- Customer service experience;
- Working Knowledge of Microsoft packages;
- Outbound dialler experience;
- Sage experience is desirable but not essential;
- A flexible and proactive approach to work;
- Handling and resolving customer complaints;
- Confident communicator with excellent customer service skills;
- Microsoft/IT/database skills.