Customer Service Co-ordinator

Customer Service Co-ordinator Job Description Template

Our company is looking for a Customer Service Co-ordinator to join our team.

Responsibilities:

  • Management of withdrawals and part payments on CCA regulated deals;
  • Provide a range of financial statements and copy documentation to customers;
  • Manage credit balance and refund requests;
  • Checking of early settlements adhering to relevant legislation and company policy;
  • Other ad hoc duties as and when required;
  • Ability to use problem solving skills to produce effective and efficient managed solutions;
  • Effective Complaints handling in line with procedure;
  • Handle customer audit requests;
  • Responding to invoice queries;
  • Managing planned and reactive maintenance work;
  • Reporting on works being carried out;
  • Answering high volume inbound calls and providing support;
  • Communicate and liaise effectively with all departments to ensure a customer centric approach;
  • Handle all customer contacts in a professional, prompt and courteous manner;
  • Inputting delivery notes onto the system.

Requirements:

  • Strong customer service experience/skills;
  • Administration experience within an office environment;
  • Driving licence as occasional travel to another office;
  • Good written and oral communication skills;
  • Ability to work as part of a team and individually;
  • Strong PC skills and a keen eye for detail;
  • Excellent telephone skills;
  • Customer service experience;
  • Working Knowledge of Microsoft packages;
  • Outbound dialler experience;
  • Sage experience is desirable but not essential;
  • A flexible and proactive approach to work;
  • Handling and resolving customer complaints;
  • Confident communicator with excellent customer service skills;
  • Microsoft/IT/database skills.