Customer Service Officer Job Description Template
Our company is looking for a Customer Service Officer to join our team.
Responsibilities:
- Recording medical enquiries and forwarding to relevant departments;
- Receiving and processing customer orders, ensuring they are delivered on time;
- Advising customers of stock issues and communicating delays if appropriate;
- Processing orders on Sage – producing dispatch notes, raising sales invoices and returns, and issuing credits;
- To comply with the Association’s Risk Management Strategy, identifying and mitigating against risk;
- To perform any other reasonable task as determined by the Manager, Head of Housing Services, Chief Executive or Board of Management;
- Provide the necessary administration support to resolve customer queries;
- Liaise with other departmental staff, partner organisations and external service providers in a professional and appropriate manner;
- Provide necessary support to cover holidays and other absences within the customer service and reception team;
- Quickly identify situations requiring specialist information and direct customers appropriately;
- Good written and verbal communication;
- Order editing and order entry as appropriate;
- Provide general administrative support such as mailing, faxing, photocopying, information storage and printing;
- Update customer records on systems and databases;
- Answer inbound and outbound calls.
Requirements:
- Demonstrable experience of working in a busy office;
- Able to plan or prioritise effectively;
- Be competent in the use of computer systems i.e. Microsoft Office or equivalent;
- General office administration;
- Practical approach to problem solving with the ability to carry out wide ranging tasks;
- NVQ Level 2 in Business Administration or equivalent experience;
- Customer Service;
- Excellent organisational skills.