Customer Service Officer

Customer Service Officer Job Description Template

Our company is looking for a Customer Service Officer to join our team.


  • Recording medical enquiries and forwarding to relevant departments;
  • Receiving and processing customer orders, ensuring they are delivered on time;
  • Advising customers of stock issues and communicating delays if appropriate;
  • Processing orders on Sage – producing dispatch notes, raising sales invoices and returns, and issuing credits;
  • To comply with the Association’s Risk Management Strategy, identifying and mitigating against risk;
  • To perform any other reasonable task as determined by the Manager, Head of Housing Services, Chief Executive or Board of Management;
  • Provide the necessary administration support to resolve customer queries;
  • Liaise with other departmental staff, partner organisations and external service providers in a professional and appropriate manner;
  • Provide necessary support to cover holidays and other absences within the customer service and reception team;
  • Quickly identify situations requiring specialist information and direct customers appropriately;
  • Good written and verbal communication;
  • Order editing and order entry as appropriate;
  • Provide general administrative support such as mailing, faxing, photocopying, information storage and printing;
  • Update customer records on systems and databases;
  • Answer inbound and outbound calls.


  • Demonstrable experience of working in a busy office;
  • Able to plan or prioritise effectively;
  • Be competent in the use of computer systems i.e. Microsoft Office or equivalent;
  • General office administration;
  • Practical approach to problem solving with the ability to carry out wide ranging tasks;
  • NVQ Level 2 in Business Administration or equivalent experience;
  • Customer Service;
  • Excellent organisational skills.