Customer Service / Software Support Job Description Template
Our company is looking for a Customer Service / Software Support to join our team.
Responsibilities:
- Dealing with a high volume of in-bound calls;
- Ideally you will have a good understanding of computers and knowledge of Windows 7 and 10;
- You will need to be numerate;
- Working to deadlines and meeting targets;
- Responsible for effectively answering and logging customer queries related to SME Software;
- You must be able to work under pressure in this very busy and fast paced role;
- Ability to escalate appropriate queries to Technical Support;
- Excellent communication skills is a must for this role.
Requirements:
- Excellent communication skills is a must for this role;
- Ability to escalate appropriate queries to Technical Support;
- Responsible for effectively answering and logging customer queries related to SME Software;
- Working to deadlines and meeting targets;
- You will need to be numerate;
- You must be able to work under pressure in this very busy and fast paced role;
- Dealing with a high volume of in-bound calls;
- Ideally you will have a good understanding of computers and knowledge of Windows 7 and 10.