Customer Service Specialist (12 Month FTC) Job Description Template
Our company is looking for a Customer Service Specialist (12 Month FTC) to join our team.
- Heavily customer focused and will require constant communication with a variety of key clients through various forms of communication methods;
- Support the Account Managers helping with day to day duties;
- To efficiently process bookings from clients and overseas agents on to the system;
- Process import and export bookings received from customers and branches and coordinate these consignments with our partners;
- Liaise with all relevant parties to ensure that customer expectations are met during the movement of cargo;
- Provide operational support for the Account Managers when required and also take responsibility of customer accounts in absence of Account Managers.
- Secondary school education or equivalent with ability to use Maths and English to an operational and professional standard;
- Strong communication and interpersonal skills;
- Excellent customer service skills;
- Have a strong attention to detail and accuracy;
- Strong organisational skills with the ability to manage conflicting priorities.