Customer Service Specialist Job Description Template
Our company is looking for a Customer Service Specialist to join our team.
Responsibilities:
- Attending ship turnarounds, at various regional ports;
- Participating in our CMV24/7 Rota. (Approximately once in x 8 weeks) £100 each time;
- Process bookings received from customers efficiently and ensure they are arranged correctly with suppliers;
- Export and intra-group sales order processing;
- Participation in the Tier 1 meetings on site at Northampton;
- Working at all times to enable and develop a team culture;
- To efficiently process bookings from clients and overseas agents on to the system;
- Respond to all emails in a prompt and professional manner;
- Develop strong relationships with customers and demonstrate value added to their business;
- Deal directly with customers either by telephone or electronically;
- Investigate any complications that may arise in relation to the movement of cargo and respond to them in a thorough and speedy manner;
- Comply with all company procedures and policies including OH&S;
- Respond promptly to customer inquiries;
- Provide first class customer service and administrative support;
- Regular follow-up of quotations, in order to convert sales.
Requirements:
- Excellent customer service skills;
- Strong communication and interpersonal skills;
- Secondary school education or equivalent with ability to use Maths and English to an operational and professional standard;
- Have a strong attention to detail and accuracy;
- Strong organisational skills with the ability to manage conflicting priorities;
- Excellent telephone, verbal and written communication skills;
- Previous experience in a customer services or customer facing role is advantageous;
- Strong organisational skills;
- Educated to GCSE Level in Math’s and English;
- Computer Literate and able to adapt to in house systems.