Customer Service Job Description Template
Our company is looking for a Customer Service to join our team.
Responsibilities:
- Completing Export Documentation for orders going overseas as necessary;
- Providing excellent customer service at all times;
- Responding to phone calls and e-mail enquiries;
- Schedule and confirm works;
- Working to deadlines and meeting targets;
- Maximising opportunities by being aware of potential leads;
- Full admin duties, including logging enquiries;
- You will need to have good understanding or a keen interest in PC’s;
- Administration and updating trackers;
- Resolving customer queries or directing them to the relevant department effectively;
- Making calls in a professional, courteous manner;
- Provide reporting and forecasting to help the client understand how their account is performing;
- Delivering excellent customer service and building relationships to ensure repeat business;
- Delivering first class service at all times;
- Dealing with high volume calls to recover debt.
Requirements:
- Excellent written and verbal communication skills;
- Problem solving and continuous improvement approach;
- Knowledge of SAP would be an advantage;
- Knowledge of Microsoft Word, Excel and Outlook;
- Experience within a Customer Service or Helpdesk environment would be ideal;
- You must be able to work under pressure in this very busy and fast paced role;
- Ideally you will have a good working knowledge of Windows 7 and 10;
- Working to deadlines and meeting targets;
- Responsible for effectively answering and logging customer queries related to Software;
- You will need to have good understanding or a keen interest in PC’s;
- Ability to escalate appropriate queries to Technical Support;
- Experience in any form of customer service is essential;
- Previous customer service experience, preferably gained from within FMCG;
- Physical fitness as the role will involve lifting and shifting;
- Good all-round administrative experience.