Customer Support Executive Job Description Template
Our company is looking for a Customer Support Executive to join our team.
Responsibilities:
- Liaise with all departments internal and external;
- Customer visits as agreed;
- Generate invoicing and management information packs accurately within tight timescales;
- Respond to sales team leads and customer enquiries;
- Create leads for sales and commercial team;
- Ensuring engineer queries and issues are followed through until completion;
- Identify potential bidding opportunities – feasibility, vendor sources or in-house & existing customer potential;
- Answering phone and email queries on client accounts;
- Own the artist support element of casting portal and help our back office team manage and respond to our 30,000+ community of background artists;
- Assist CSM with the maintenance of our contacts and client information in our CRM;
- Assist the CSM team with the training and onboarding of new users;
- Focused on delivering an excellent technical support service to a range of UK Casting accounts;
- Providing administrative support to the sales team;
- Help devise a process for reporting and solving technical problems on the platform;
- Support the CSM with ad hoc admin duties.
Requirements:
- Proficiency on Outlook/Excel;
- Ability to thrive in a fast-paced high-pressure environment;
- Experience in working in the telecoms industry with a good understanding of customer service support is essential;
- Ability to confidently communicate;
- Proven computer skills;
- Proactive focus on customer support and delivery;
- Organised and having an eye for detail;
- Excellent inter-personal and communication skills;
- CRM experience – preferably Pipedrive;
- At least 3 years’ proven experience in similar office role;
- A relevant qualification in business, administration, I.T. or similar (advantageous);
- Respect for confidentiality and discretion;
- Excellent attention to detail;
- Patience and understanding to deal with anxious callers;
- Good working knowledge of Microsoft Office, Outlook, Excel and Word.