Customer Support Executive

Customer Support Executive Job Description Template

Our company is looking for a Customer Support Executive to join our team.


  • Liaise with all departments internal and external;
  • Customer visits as agreed;
  • Generate invoicing and management information packs accurately within tight timescales;
  • Respond to sales team leads and customer enquiries;
  • Create leads for sales and commercial team;
  • Ensuring engineer queries and issues are followed through until completion;
  • Identify potential bidding opportunities – feasibility, vendor sources or in-house & existing customer potential;
  • Answering phone and email queries on client accounts;
  • Own the artist support element of casting portal and help our back office team manage and respond to our 30,000+ community of background artists;
  • Assist CSM with the maintenance of our contacts and client information in our CRM;
  • Assist the CSM team with the training and onboarding of new users;
  • Focused on delivering an excellent technical support service to a range of UK Casting accounts;
  • Providing administrative support to the sales team;
  • Help devise a process for reporting and solving technical problems on the platform;
  • Support the CSM with ad hoc admin duties.


  • Proficiency on Outlook/Excel;
  • Ability to thrive in a fast-paced high-pressure environment;
  • Experience in working in the telecoms industry with a good understanding of customer service support is essential;
  • Ability to confidently communicate;
  • Proven computer skills;
  • Proactive focus on customer support and delivery;
  • Organised and having an eye for detail;
  • Excellent inter-personal and communication skills;
  • CRM experience – preferably Pipedrive;
  • At least 3 years’ proven experience in similar office role;
  • A relevant qualification in business, administration, I.T. or similar (advantageous);
  • Respect for confidentiality and discretion;
  • Excellent attention to detail;
  • Patience and understanding to deal with anxious callers;
  • Good working knowledge of Microsoft Office, Outlook, Excel and Word.