Dispatcher assigns drivers and vehicles to convey freight or passengers to assigned destination. Coordinates and trains drivers according to and in compliance with DOT regulations and company rules. Being a Dispatcher provides updates to customers on delivery status. Tracks driver assignments and other shipping data in a computer database. Additionally, Dispatcher requires a high school diploma. Typically reports to a supervisor or manager. The Dispatcher gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Dispatcher typically requires 1-3 years of related experience.

Dispatcher Job Description Template

Our company is looking for a Dispatcher to join our team.


  • Strong customer service focus;
  • Ability to manage customers’ expectations on all levels;
  • Excellent telephone manner;
  • Strong communication skills are a must;
  • Ability to react quickly to daily operational challenges;
  • Office Administrator experience;
  • A high personal drive to deliver within set KPIs;
  • Positive and flexible attitude that focuses on solutions;
  • Excellent IT skills (MS Word, Excel).


  • Can lift 35+ lbs;
  • Must pass drug screen;
  • Must pass background check.